Make a payment

You are asked to make a payment if your account does not have sufficient credit available. This can be by pre-payment card, credit card or debit card.

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Example page

Payment request page extract

Description

The only time that you can make a payment is when you click on the charge to view the details of entries, or a list of related places, found by a free search of the name index.

The page has four sections:

Payment requested
A red message showing the credit needed to view the selected records, and the amount, if any, remaining in your account.
Pre-payment card
An invitation to redeem a card voucher that you have previously bought or been given. You need to enter the Voucher number (you can ignore leading zeros) and the nine-letter password hidden under the scratch-off strip.
Payment online
An invitation to pay online using secure payment pages provided by WorldPay, our payment service provider. Payment may be made directly in one of six different currencies, US$, CA$, GB£ AU$, NZ$ and Euros €.
Exchange rates (not illustrated)
Information about exchange rates provided by xe.com

Notes

  • Whether you redeem a pre-payment voucher or pay online you will have six months to use the credit you have purchased.
  • The system will attempt to remind you by e-mail if there is more than 10p credit remaining 28 days before the expiry time of the voucher.
  • The payments made option can be used to find out when your voucher will expire and the credit remaining.
  • Any credit on an unexpired voucher will be used before using the credit on a newly purchased voucher.
  • If you sign on for a second time as a new user, any credit you have remaining on a previous account will not be available.
  • The unspent portion of any expired voucher is distributed to the Family History Societies, mainly charities, who help develop this service.

Pre-payment Card

pre-payment card

Prepayment cards are ideal gifts and provide an alternative to anyone uncomfortable with paying online.

  • Card vouchers are available in both £5 and £10 denominations.
  • You will need to enter the voucher number and password from the voucher to redeem it. The password is hidden by a scratch-off strip. Voucher number and password under scratch-off strip
  • The details from a FamilyHistoryOnline card voucher can be entered only once, this is different from some other systems.
  • A number of sources including GENfair™ supply vouchers by post. Some sources also require online payment and are more suitable for gift purchases or where you wish to support the supplier with your custom.

Online payment

Payment online via FamilyHistoryOnline's connection to WorldPay means that your payment is immediately credited to your account.

  • Online payments are available in £5, £10, £20 and £50 denominations, although the larger payments are only rarely required.
  • If you find that you have made an error, e.g. accidentally purchasing a larger denomination than you need, please use the contact form to write to us.
  • Your card details are entered using the WorldPay secure server (WorldPay is part of The Royal Bank of Scotland Group and is respected worldwide). They are specially encrypted and your card number is never stored, or even seen, by us. When your payment is accepted, you will be credited with a 'virtual' prepayment voucher enabling you to pay immediately to view the results you requested.
  • WorldPay supports validation using both MasterCard® SecureCode™ and Verified by Visa and you may need to follow instructions about signing up for these services and pop-up blockers during the purchase process.
  • If you have a query, please contact us with the Transaction Number from the e-mail receipt that WorldPay sends you to confirm the order.